F.A.Q.

The following are some of the questions we receive on a regular basis. Is there a question you have and you don't see it posted? Contact us and we will get in touch within 48 hours.

How do I reserve a martial arts class?

Please reserve your spot 24 hours in advance.

Log in to your RhinoFit app.
Click on the sidebar menu on the top right corner of your screen.
Select calendar.
Make sure the calendar view is in daily view.
Search and select desired class.
If you do not have a membership select ‘Purchase Class without Membership’.
Enter credit card information (this will not be used if the class is free).

Additional questions about reserving a martial arts class? Email hello@fitpowermke.com.

Can I cancel my Barbell or open gym appointment?

No, you cannot cancel your barbell appointment. Appointments are linked to our bill pay reports and your payment profiles. The RhinoFit Software does not allow third parties to cancel appointments because it could directly affect your payment profile. When you purchase a barbell membership (small group/semi-private/private sessions), you have pre-paid for all your appointments during that 30 day payment cycle.

To cancel your appointment simply re-book to a time works for you and email hello@fitpowermke.com which slot you would like us to cancel on the calendar.

How do I update my payment profile on my phone?

This process should be the same for both Android and Apple products.

Select your name on the upper left corner of your screen.
Go to ‘My Profile’ located at the top of dropdown menu.
Scroll down and select ‘Payment Profile Management’.
There will be a drop down menu with two headers, go to ‘Payment Profiles’.
Under Payment Profile select ‘Create a new Payment Profile’.
Enter in your new card information and save.

How do I book my appointment if I’m a barbell member?

Please book your appointment 24 hours in advance. This process should be the same for both Android and Apple products.

Log into your RhinoFit app on your phone.
Click on the sidebar menu on the top right corner of your screen.
Select calendar.
Make sure the calendar view is in daily view.
You have a filter option. If you know your coach you can filter to just their calendar.
Search and select desired appointment time.*
Select your coach, time, and type of membership (small group/semi private/private).

*If you are a small group client the hour is divided up into 15 minute segments. Your hour starts on the hour discussed. Booking on the app simply reserves your spot in that hour. Maximum of four members per hour allowed.